Returns & Exchanges

Refunds & Exchanges Policy

At Ezee Freeze, we strive to provide the highest quality products and ensure our customers are satisfied with their purchases. If you are not completely happy with your product, our Refunds and Exchanges Policy is here to help.

Returns and Exchanges Eligibility

To be eligible for a return or exchange, the following conditions must be met:

1. The item must be unused, in its original packaging, and in the same condition that you received it.

2. The return request must be initiated within 30 days of your purchase.

3. Proof of purchase (e.g., order confirmation or receipt) must be provided.

How to Process a Return or Exchange

1. Contact Us:

• Email our support team at [support@ezeefreeze.com.au] with your order details and reason for the return or exchange.

• You will receive further instructions within 2 business days.

2. Return Address:

• Send your item to: 3/15 Grevillea Street, Byron Bay, 2481, NSW

3. Shipping Costs:

• The cost of return shipping is the responsibility of the customer unless the return is due to a fault or defect in the product.

• For exchanges of faulty product, we will cover the cost of shipping the replacement product to you.

Refund Process

1. Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

2. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 5-7 business days.

Non-Refundable Items

Unfortunately, the following items cannot be refunded or exchanged:

• Sale items

• Gift cards

• Products damaged by misuse or improper handling

Damaged or Defective Products

If you receive a damaged or defective product, please contact us immediately at Support@ezeefreeze.com.au with:

1. A description of the issue.

2. Photos of the product and packaging (if applicable).

We will work quickly to provide a replacement or issue a refund.

Need Help?

For any questions or concerns about your return, refund, or exchange, please don’t hesitate to reach out:

• Email: Support@ezeefreeze.com.au

• Phone: +61 477064688

Thank you for choosing Ezee Freeze! We value your trust and aim to make every purchase a positive experience.