Warranty Policy
Ezee Freeze Warranty Policy
At Ezee Freeze, we stand by the quality and durability of our products. Your satisfaction and trust in our brand are our top priorities. Below are the details of our warranty coverage and how to make a claim.
Warranty Coverage
Product Warranty Period:
Ezee Freeze bags and cubes are covered under a 1-year limited warranty from the date of purchase.
Replacement Policy:
During the warranty period, we will replace any defective Ezee Freeze cubes or bags free of charge. This covers manufacturing defects and product failures under normal use.
What’s Covered?
- Defects in materials and workmanship.
- Product failure under normal use and proper care.
What’s Not Covered?
- Damage caused by misuse, improper handling, or lack of proper care.
- Wear and tear from regular usage, including scuffs, scratches, and minor abrasions.
- Damages caused by exposure to extreme conditions not recommended in the product guidelines.
FAQs About Warranty
Q: Can I extend the warranty?
A: Currently, we offer a standard 1-year warranty. Stay tuned for future updates on extended warranty options.
Q: What if I accidentally damage my bag?
A: Accidental damage is not covered under warranty. However, we offer replacement products at a discounted rate.
Q: How do I care for my Ezee Freeze bag to ensure longevity?
A: For best results, rinse your bag and cubes after each use and store it in a cool, dry place. Pro Tip: We recommend soaking the cubes in vinegar for 1 hour to remove any fish scents or other odours!
Contact Us
If you have any questions about your warranty or need assistance, reach out to our support team:
📧 support@ezeefreeze.com.au
📞 +61 477064688
We’re here to help you enjoy the best possible experience with Ezee Freeze.